Last Updated: January 16, 2026
1. Introduction
Welcome to Limb AI Chatbot (“we,” “our,” or “us”). We operate the website wpaichatbot.com and provide AI chatbot services for WordPress websites. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this policy, you should not use our website or services.
2. Information We Collect
2.1 Information You Provide Directly
When you use our AI chatbot services, we may collect the following information that you provide directly:
- Contact Information: When you interact with our chatbot and trigger AI actions (such as requesting information, support, or services), we may collect your name and email address through form-based fields.
- Conversation Data: All messages, questions, and responses exchanged through our chatbot interface.
- WordPress Account Information: If you are logged into a WordPress account on a website using our chatbot, we may collect your WordPress user ID and associated account information.
2.2 Information Collected Automatically
We automatically collect certain information when you interact with our chatbot or visit our website:
- IP Address: We collect your IP address automatically when you use our services, without requiring your explicit consent, for security, analytics, and service functionality purposes.
- Device Information: We generate and store unique device identifiers (Device UUIDs) to track and manage chatbot sessions across your devices.
- Usage Data: Information about how you interact with our chatbot, including conversation history, timestamps, and interaction patterns.
- Technical Data: Browser type, operating system, device type, and other technical information necessary for service delivery.
2.3 Information from Third-Party Services
- AI Provider Data: When you interact with our chatbot, your conversations are processed by third-party AI providers (OpenAI, Google Gemini, Anthropic Claude, DeepSeek, and other major AI service providers). These providers analyze and process your chat messages through their systems as part of normal service operations.
- Analytics Data: We may use analytics services such as Google Analytics to collect and analyze usage data. These services may process your information according to their own privacy policies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our AI chatbot services.
- AI Processing: To process your conversations through third-party AI providers to generate responses and provide chatbot functionality.
- Communication: To respond to your inquiries, provide customer support, and send you service-related communications.
- Marketing: To send you marketing communications, promotional materials, and updates about our services (you can opt out at any time).
- Security: To protect our services, detect and prevent fraud, unauthorized access, and other security issues.
- Analytics: To analyze usage patterns, improve our services, and understand how users interact with our chatbot.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Data Sharing and Disclosure
4.1 Third-Party AI Providers
We share your conversation data with third-party AI service providers (including but not limited to OpenAI, Google Gemini, Anthropic Claude, DeepSeek, and other major AI providers) to process and analyze your chats. These providers use your data according to their own privacy policies and terms of service. We do not control how these third-party providers use your data once it is transmitted to them.
4.2 Other Third-Party Service Providers
We may share your information with the following third-party service providers:
- Hosting Provider: Cloudways, our hosting provider, stores and processes your data on their servers. The physical location of servers may vary.
- Payment Processors: When you make a purchase, we share payment information with Stripe and PayPal through the SureCart WordPress plugin to process transactions.
- Analytics Services: We may use Google Analytics and similar services to analyze website usage and improve our services.
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.3 No Other Data Sharing
We do not sell, rent, or share your personal information with any other third parties except:
- The providers mentioned above, as necessary for service delivery
- When required by law or to protect our rights
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Storage and Security
- Storage Location: Your data is stored on Cloudways hosting servers and may be processed by third-party AI providers in various locations worldwide. The exact physical location of Cloudways servers may vary.
- Security Measures: We implement reasonable security measures to protect your information, including encryption, access controls, and secure data transmission. However, no method of transmission over the Internet or electronic storage is 100% secure.
- Data Retention: We retain your information indefinitely until you request deletion, subject to legal obligations and operational requirements. Chat conversation data is retained to provide service functionality, maintain conversation history, and improve our services. You may request deletion of your data at any time by contacting us at support@wpaichatbot.com.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request correction of inaccurate or incomplete information.
- Deletion: You can request deletion of your personal information, subject to legal and operational requirements.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Opt-Out: You can opt out of certain data collection practices, though this may affect service functionality.
- Marketing Opt-Out: You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
To exercise these rights, please contact us at support@wpaichatbot.com.
7. Children’s Privacy
Our services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.
9. GDPR Compliance (European Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Right to Access: You can request information about the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate data.
- Right to Erasure: You can request deletion of your personal data (“right to be forgotten”).
- Right to Restrict Processing: You can request that we limit how we use your data.
- Right to Data Portability: You can request a copy of your data in a portable format.
- Right to Object: You can object to certain types of data processing.
- Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
To exercise your GDPR rights, contact us at support@wpaichatbot.com. You also have the right to lodge a complaint with your local data protection authority.
10. CCPA Compliance (California Users)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You can request information about the categories and specific pieces of personal information we collect, use, and disclose.
- Right to Delete: You can request deletion of your personal information.
- Right to Opt-Out: You can opt out of the sale of personal information (we do not sell personal information).
- Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our website and chatbot. This includes:
- Functional Cookies: Necessary for the website and chatbot to function properly
- Analytics Cookies: Used to analyze website usage and improve our services (such as Google Analytics)
- Session Cookies: Used to maintain your session and conversation state
You can control cookies through your browser settings, though disabling cookies may affect service functionality. For more information about how Google Analytics uses data, visit Google’s Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Limb AI Chatbot
27 Amiryan St, Yerevan, 0002, Armenia
Email: support@wpaichatbot.com
Phone: +374 96 021 722
Website: https://wpaichatbot.com
This Privacy Policy is effective as of the date listed above and applies to all users of our website and services.