Live Agent

Native live agent tool for WordPress—no external apps. Define when AI hands off via instructions, assign agents from the WordPress Users page, and optionally collect visitor details before handoff. A PWA Agent Console—mobile-optimized, sign in with WordPress, instant email notifications. Always in touch.

Agent Console Board Collect Visitors details Live Agents Management

Agent Console Board

Pro

PWA application—mobile-optimized, sign in with WordPress

A dedicated PWA Agent Console—highly optimized for mobile. Live agents sign in with their WordPress account, get instant email notifications when visitors request help, and reply from any device. Always in touch.

AI Suggested Answer

✓

Draft replies suggested—agents respond faster

✓

Edit and send—or ignore

Super Mobile Optimized UI

✓

PWA built for mobile—agents always in touch

✓

Works offline—install as app

Instant Email Notifications

✓

Alert when visitors request help

✓

No polling—instant delivery

External Application Free

✓

No Slack, Telegram, or third-party apps

✓

Everything in WordPress

Managing Availability

✓

Set status—available, away, busy

✓

Working hours—control when you're reachable

Collect Visitors details

Pro

Optional form before handoff—Name, Email, Message

Define when the AI hands off via instructions, optionally collect visitor details with a form, then the live agent joins. Minor loading before handoff—visitor stays in the chat.

Live Agent

This is ridiculous. I've been at this for 20 minutes.

AI

I'm sorry you're having trouble. What exactly are you trying to do?

I need to change my billing address. The form keeps saying it's invalid.

AI

Billing changes go through our team—they can fix it right away. I'll connect you now.

Form: Name, Email, Message…

Connecting…

Yeah, finally.

I understand. Let me pull up your account—what's the email on file?

AI-Triggered Handoff

✓

Define when via AI instructions field

✓

No external apps—controlled from WordPress

Conversational Form

✓

Name, Email, Message—one field at a time

✓

Optional—skip if you prefer

Seamless Transfer

✓

Visitor stays in chat—no redirect

✓

Minor loading before agent joins

Live Agents Management

Pro

Define agents via WordPress Users page

Assign live agents through the usual WordPress Users page. No external setup—just add users and assign the live agent role.

WordPress Users

✓

Define agents from the Users list

✓

Assign role—they're ready to go

Explore All Features

Discover the full range of capabilities including AI Providers, Live Agent, Customers Board, and more.

All Features AI Providers Knowledge Base & RAG Widgets Chatbot Styling Gutenberg Support WooCommerce Integration Customers Board Conversational Forms

Ready to Get Started?

Download the free plugin or explore our pricing plans to unlock advanced features and take your customer support to the next level.

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