Rate Limits
In the WordPress admin, open Settings → Rate Limits. Here you control how heavily each visitor may use the chatbot—primarily by WordPress role—and you cap message size so usage stays predictable and API costs stay under control.
The goal is to place sensible boundaries on traffic between users and the assistant. Each reply consumes tokens from your AI provider account, so busier sites use more tokens over time. Individual charges are often modest, but it is still the site owner’s responsibility to tune limits so usage matches what they are comfortable spending.
Limits are configured per role. The supported caps are:
- Daily maximum chats
- Daily max messages
- Single message length
The screen also provides two text boxes for friendly replies when a limit is reached: one for the daily chat and message limits, and one for the single message length limit, so visitors see a helpful explanation instead of a bare technical error.
Finally, you can disable rate limiting entirely for specific users when your policy allows it, so those accounts are not subject to the caps above.