WooCommerce
WooCommerce is configured on the Chatbot → Integrations tab. It is the store integration available for Limb Chatbot today.
Plan & setup
WooCommerce integration is a PRO feature. Turn it on with the integration toggle. After you enable it, allow a few minutes while the system pulls catalog data into the assistant’s context—then the AI shopping agent is ready to use.
Requirements: The WooCommerce plugin must be installed and active on the same site.
What the assistant can do
With WooCommerce enabled, the agent can handle full shopping workflows:
- Product discovery
- Order management
- Refunds management
- Shopping cart management
If I have a site with articles (knowledge only) and products I want to recommend to users, what should I do?
Put articles and FAQs in the Knowledge Base. On PRO, sync products only through Chatbot → Integrations → WooCommerce. That covers product questions, semantic search, and recommendations. Do not also Learn those same products as a Knowledge Base source. On Free, there is no WooCommerce sync and no recommendation cards — Learning products in the Knowledge Base only answers questions.
Do recommended products include URLs and/or images?
Yes. On PRO they appear as product cards with the catalog image and the product URL. Free has no recommendation cards.
On PRO, recommended products appear as product cards from your live WooCommerce catalog—not as Knowledge Base text, and not from permalink or ACF image fields you select when you Learn a source.
- Each card includes the product image (first catalog image) and the product URL (permalink), plus name, price, and Add or Select.
- If a product has no image or no permalink, that part is missing on the card.
- Free does not recommend products and does not show these cards.
How does the plugin avoid mixing knowledge articles with products it should recommend?
Anyone can Learn products in the Knowledge Base. That only answers questions. It does not guarantee recommendations.
When you sync products through Chatbot → Integrations → WooCommerce (PRO), those products can answer questions and also power semantic search and recommendations. Knowledge Base items and Woo-synced products can be stored in the same vector database. The difference is the job: Knowledge Base = answers only; WooCommerce sync = answers + search + recommendations. There is no separate “store layer” that treats product pages as a different kind of text.
On PRO, do not also inject the same products into the Knowledge Base. Use WooCommerce integration only for products. Use the Knowledge Base for articles and FAQs. Other custom post types follow the same idea on PRO via Chatbot → AI Search.
Related PRO widgets (recommended products, abandoned cart) are documented under Engagement → Widgets.