Transcripts
Under Chatbot → Transcripts in the WordPress admin, you can open any saved conversation: the full message timeline, plus visitor metadata the system collected.
Layout
The screen uses three columns:
- Chat list — Browse and search conversations. Pick one to load it in the center column.
- Conversation — The full message thread for the selected chat, with older messages loadable as you scroll.
- Details — After you select a chat, the right column shows who you are talking to and high-level stats for that conversation.
Details column
When a chat is open, the details sidebar typically includes:
- Visitor summary — Display name, visitor ID (and WordPress user link when the visitor is logged in), IP address and email when available, and when the visitor record was created.
- Chat details — An expandable block with this chat’s unique ID (UUID) and total messages in the thread.
You can collapse or dismiss the details panel to focus on the conversation.